Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: krzysio_d on May 17, 2011, 08:06:29 PM

Title: Genesys Outbound - integrated as Alcatel-Lucent CCOutbound
Post by: krzysio_d on May 17, 2011, 08:06:29 PM

ALU sells the CCO, standard Tserver 7.5 (iirc) with routing to a pilot (not a RSI) in PBX.
It works pretty well, but ALU provides it's own SDK for PCSoftPhone (not a voip phone!) application for Agent,
i wonder if anyone was so brave to use only Tserver from this bundle, integrate with Tserver with standard SDK from Genesys and survived this, to tell a story about it.
If not, then, well wish me luck.  8)

Title: Re: Genesys Outbound - integrated as Alcatel-Lucent CCOutbound
Post by: cavagnaro on May 17, 2011, 08:20:58 PM

:) I'll save my comments to avoid repeat

Title: Re: Genesys Outbound - integrated as Alcatel-Lucent CCOutbound
Post by: krzysio_d on May 17, 2011, 08:59:56 PM

And i will go to another town to install this, and IF i survive the test run, i will describe what was done and what was not possible.
Just another silly question: 100 agents, as per docs = 150 B channels (so, at least 5 T2 trunks) to do outbound, is this correct or docs need to be treated as 'good, [i]old[/i]alcatel docs' ?

Title: Re: Genesys Outbound - integrated as Alcatel-Lucent CCOutbound
Post by: cavagnaro on May 17, 2011, 11:55:52 PM

In Predictive mode? Then yes...150x1.5 dialing resources

Good luck!!  ;D

Title: Re: Genesys Outbound - integrated as Alcatel-Lucent CCOutbound
Post by: krzysio_d on May 18, 2011, 08:45:18 PM

150x1.5=225 times a Ghost Z ? (virtual, analog port if someone is not ALU-oriented).

Title: Re: Genesys Outbound - integrated as Alcatel-Lucent CCOutbound
Post by: cavagnaro on May 18, 2011, 11:46:07 PM

Yup. You can find all that on CCO installation guide:

[quote]
Virtual Z nb = CCOutbound  agent nb x 1.5

Progressive and Predictive dialling mode requires Voice Activity Detection feature 
This feature is hosted on GPA board, which can handle max 5 DSP,9 VAD per DSP (=> Max:
45 VAD per GPA).

VAD nb = predialling (i.e progressive and predictive ) CCOutbound  agent nb x 1.5


Example:
Considering an installation with 

  100 CCD declared agents (including 20 CCOutbound  agents)

  40 CCD agents simultaneously loggued (20 CCD + 20 CCO)

  20 CCOutbound  agents with 5 in preview and 15 in progressive/predictive mode

the OPS locks would be:


  47  -Alarm47xx_via_CMIP = f ( subscriber nb )

  76  -CCDNumberAgents = 40  (simult. Logged)

  115-CCAAgents = 0  (not used for CCA loggued with “CCO” Boolean)

  158-CSTAByPass = 146    (  100 + 20 CCOutbound  x1.3 + 20 CCA)

  161-CCO:agents = 20

  162-Ccoutpredialling = 15

  169 -VAD = 0 bypassed when CCO in OTR4.2

  189 -CCTI = 20 for SDK use in OTR4.2

  312 – Outbound Scripting = 20 (is using CCO scripting 5.1)

  + hardware: 15 x 1.5 = 23 VAD calculated by Actis (i.e 3  DSP)
[/quote]

Title: Re: Genesys Outbound - integrated as Alcatel-Lucent CCOutbound
Post by: krzysio_d on May 20, 2011, 08:57:33 PM

Well, at least i have the very same doc !  >:D
Test run deployment ETA: 7-10 days.