Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raj.malhotra on May 09, 2011, 11:58:43 AM

Title: GVP reporting through Infomart
Post by: raj.malhotra on May 09, 2011, 11:58:43 AM

Hi , can i pull the GVP8.1 reports from infomart 8.0 through reporting server database . How will it be possible? Please give the information in a bit details. It is very urgent.

Title: Re: GVP reporting through Infomart
Post by: victor on May 10, 2011, 07:37:51 AM

Raj,

what exactly are you asking regarding details? You want me to write down how to do it with SQL statements? Which GVP reports are you interested in?

Title: Re: GVP reporting through Infomart
Post by: genesysguru on May 16, 2011, 12:09:12 PM

May be out of date information ...

http://genesysguru.com/blog/blog/2010/01/15/deployment-of-gvp-8-1-1/

Reporting Server (RS) components store and summarises data and statistics submitted by Reporting Clients to provide near real-time reports by hour, day, week, and month. Reporting Clients on the Resource Manager, Media Control Platform, and Call Control Platform send call detail records (CDRs), Metrics, and Operational Reporting (OR) statistics to the Reporting Server. In GVP 8.1, the Reporting Server component in conjunction with Genesys Administrator replaces the functionality provided by the Voice Application Reporter (VAR) in GVP 7.6.

[b]From a reporting perspective it should be noted that unlike GVP 7.6, the importing (ETL) of historical IVR data into Info Mart is currently not supported (and it is unlikely that it ever will).[/b]