Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: CTI-traveller on April 29, 2011, 03:00:38 AM

Title: How to handle Call not to disconnect until caller hang up
Post by: CTI-traveller on April 29, 2011, 03:00:38 AM

Hi All,

I'm trying to do some scenario with outbound call. I want to make outbound call with SSG on GVP8.1.
when outbound call is establish, I want to play some message prompt to recipient . But I dun want to hang up the call after the message played. I want the connection is still establish until the recipient hang up the call. Any idea is appreciate. I want some idea urgently. Please help.


Regards,
CTI user

Title: Re: How to handle Call not to disconnect until caller hang up
Post by: cavagnaro on April 29, 2011, 03:07:50 AM

Play a silence file?

Title: Re: How to handle Call not to disconnect until caller hang up
Post by: René on April 29, 2011, 08:19:01 AM

Hi,

As written by Cav, you should play a silence or some music after the message is played to customer. I would suggest you to limit the time for which music/silence is played to avoid channel blocking and disconnect the call once this timeout expires.

R.

Title: Re: How to handle Call not to disconnect until caller hang up
Post by: CTI-traveller on May 11, 2011, 04:06:50 AM

Thanks men...  My senior also suggested like that.
Play silent music as loop. Problem solved already. thanks.

Title: Re: How to handle Call not to disconnect until caller hang up
Post by: Steve on July 01, 2011, 05:13:06 PM

CTI-Traveller - I would test this very carefully.

I don't know where in the world you are, but in the UK this would be bordering on the illegal and likely to cause offence, especially if you held the call after the recipient hung up.

If you are holding a customers line playing them silence, they cannot make outbound calls. If this stopped someone calling an ambulance for example, it would be certainly not be a good advertisment for your company, if not illegal.

Also if the recipient hangs up and you do not, the telephone system would detect a fault and ring the recipient again, they answer bur hear only silence. This is a nuisance call which is annoying and again illegal.

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