Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: TLizotte on April 27, 2011, 06:54:36 PM

Title: Creating a Virtual Agent Group with a choice of Skills
Post by: TLizotte on April 27, 2011, 06:54:36 PM

Hi again.

I'm trying to create a VAG based on whether an agent has Skill A >=1 [b]or[/b] Skill B >=1 and it doesn't seem to like it.  When I use the "&" feature between the skills works fine.  Is there different syntax I should be utilizing or is this just not possible?

Title: Re: Creating a Virtual Agent Group with a choice of Skills
Post by: cavagnaro on April 27, 2011, 06:56:18 PM

Try with | symbol. OR would be for AND not for &

Title: Re: Creating a Virtual Agent Group with a choice of Skills
Post by: TLizotte on April 27, 2011, 07:04:04 PM

Thank you from the Newbie!