Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gui75 on April 26, 2011, 06:27:18 PM

Title: Delete default business Attribute
Post by: Gui75 on April 26, 2011, 06:27:18 PM

Hi,

I would like to delete default CustomerSegment business Attribute.
But CME does not allow me to do it.

The issue I have is that URS attaches the default value of this business attribute when taking routing decision.
And this causes Info Mart to report on a 'default' CustomerSegment

Any idea?

Thanks