Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anhchien2008 on April 25, 2011, 08:29:37 AM

Title: Transfer when not answer
Post by: anhchien2008 on April 25, 2011, 08:29:37 AM

When i login Agent, incoming call to the system and ringing on Agent, but Agent doesn't answer. Now i want on Agent phone have a buton transfer to other agent?

Thank you

Title: Re: Transfer when not answer
Post by: fnunezsa on April 25, 2011, 05:36:37 PM

Do you mean that you want to transfer the call to another agent/place/route point if the call is not answer on the agent's extension? If so, please review the RONA functionality where options like agent-no-answer-timeout, agent-no-answer-action and agent-no-answer-overflow specify what to do in such situation.

Title: Re: Transfer when not answer
Post by: anhchien2008 on April 26, 2011, 03:30:26 AM

Thanks for your support.

[b]Do you mean that you want to transfer the call to another agent/place/route point if the call is not answer on the agent's extension? If so, please review the RONA functionality where options like agent-no-answer-timeout, agent-no-answer-action and agent-no-answer-overflow specify what to do in such situation.[/b]

Yes,i want when Agent phone ringing but not answer then press buton to transfer other agent or extension or mobile phone.

Title: Re: Transfer when not answer
Post by: Steve on April 26, 2011, 03:41:00 PM

If the agent is there to press a button, why don't they just answer the phone?

Title: Re: Transfer when not answer
Post by: cavagnaro on April 26, 2011, 03:51:29 PM

What about the magic button "NotReady"! Tada!