Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jellesavelsberg on April 21, 2011, 12:18:33 PM

Title: Wait times on the website
Post by: jellesavelsberg on April 21, 2011, 12:18:33 PM

We would like to show our customers the wait times of each service line, could anyone give me some tips to implement this. Is there an out of the box solution?

Title: Re: Wait times on the website
Post by: creading001 on April 27, 2011, 08:57:15 AM

Hi,

In short no! I wrote some custom code to do something similar and display stats (amongst other things) on iPhones / iPads.

I would suggest you have a look at the PDSK and write a Stat server client to get the stats for you.

Craig