Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sir_Eidolon on April 20, 2011, 08:31:08 AM

Title: Measuring short calls
Post by: Sir_Eidolon on April 20, 2011, 08:31:08 AM

Hi there,

I've got a customer that suspects some agents are ending legit calls by releasing shortly after they are established.  How can one measure/isolate these on an agent level?

Title: Re: Measuring short calls
Post by: Sir_Eidolon on April 20, 2011, 08:55:13 AM

Should one simply use time range 0-10s, for instance?  I guess one could also capture a KVP for disconnects via GAD.