Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sunbabu15 on April 17, 2011, 07:14:05 AM

Title: Issue in GIM Upgrade 7.6.012.08
Post by: sunbabu15 on April 17, 2011, 07:14:05 AM

Hi All,

As part of the new requirement, we need GIM to monitor the Outbound Interaction.

As per the Genesys release notes, we have followed the Deployment procedures and and upgraded to the version :7.6.012.08 and set the parameter : populate-ixn-agent-out-aggregates=TRUE.

Then we have placed some test calls and ran the ETL jobs but the calls are not showing in the
AG2_OUT_V_IXN_AGENT_* and AG2_OUT_V_IXN_AGENT_GRP_* tables.

Request you to please provide your inputs in resolving thi issue .

Regards,

Title: Re: Issue in GIM Upgrade 7.6.012.08
Post by: fnunezsa on April 18, 2011, 06:41:32 PM

As per the Deployment Guide:

populate-ixn-agent-out-aggregates
Default Value: FALSE
Valid Values: TRUE, FALSE
Dependencies: populate-interaction-resource-facts = TRUE
populate-interaction-resource-state-facts = TRUE
Changes Take Effect: At the next run of Job_LoadRecent (for intraday
aggregates) or Job_AggregateGIM (for historical aggregates)

What to you have for  populate-interaction-resource-facts and populate-interaction-resource-state-facts?

Title: Re: Issue in GIM Upgrade 7.6.012.08
Post by: sunbabu15 on April 19, 2011, 02:03:17 AM

Just to add my earlier dsicussion, i have made few test outbound calls n observed that  calls are populating on the FACT Tables and in the respective SUB Hour View but  not getting updated in the Aggregate tables *HOUR,DAY and MONTH tables and its respective view : *WEEK,QRTR and YEAR.