Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dmicu on April 13, 2011, 12:31:48 PM

Title: AttachedData tab in GAD to be Read Only
Post by: dmicu on April 13, 2011, 12:31:48 PM

Hello,

Does anybody know how should be configured Attached Data tab from GAD, so the agents could only see the values for Attached Data fields and not to be able to modify or delete these values?

Cheers,
Diana

Title: Re: AttachedData tab in GAD to be Read Only
Post by: RobertH on June 21, 2011, 10:00:54 AM

Hi Diana

You can disable the Attached data tab in customization and create/display new Tab with Read Only Attached data.
The is no way to make attached data read only by some option in GAD.

Regards
Robert