Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: heidz5_7 on April 13, 2011, 02:21:36 AM

Title: High adjunct route failure
Post by: heidz5_7 on April 13, 2011, 02:21:36 AM

Hi - anyone encountered issue on adjunct route failure?
Our switch is running on Avaya CM3.1.5 and we are trying to integrate on genesys.
Our AES is running on 4.2.3.
High failure especially happens during high surge of calls on call center.

Title: Re: High adjunct route failure
Post by: fnunezsa on April 13, 2011, 06:54:42 PM

Can you provide more details about the issue your having? Calls not being routed at all? Calls being default routed? Calls being dropped?

Title: Re: High adjunct route failure
Post by: heidz5_7 on April 14, 2011, 12:34:07 AM

Calls are being default routed to another VDN which I have programmed on the vector.
This VDN is routing to Avaya queue instead of Genesys.
We have tweaked the wait time of up to 30 secs to have enough time the adjunct to answer but no luck.
Still a lot of calls routing to default VDN.

01 wait-time    2  secs hearing music
02 adjunct      routing link 1
03 wait-time    2  secs hearing music
04 adjunct      routing link 2
05 wait-time    30  secs hearing music
06 route-to    number 1127            with cov n if unconditionally
07 stop

Title: Re: High adjunct route failure
Post by: S on April 14, 2011, 07:21:27 PM

why do u think its a adjunct route failure? Is it not something its failing in the Routing strategy itself?

Title: Re: High adjunct route failure
Post by: heidz5_7 on April 15, 2011, 01:38:02 AM

could be...