Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 08, 2011, 05:01:11 AM

Title: upgrade GVP 7.6
Post by: cavagnaro on April 08, 2011, 05:01:11 AM

Hi guys,
I'm planning to upgrade the GVP Core components and the EMPS...any points on how to do this? I can't find a procedure for this...
Thanks!

Title: Re: upgrade GVP 7.6
Post by: bandorka on April 08, 2011, 07:02:29 AM

Hi Cav,

I think, and if I'm right you have two ways:
1: follow Chapter 11 from the deployment guide
2: manually: you should uninstall components the reverse order and then install hot fixes

Bandorka

Title: Re: upgrade GVP 7.6
Post by: smile on April 08, 2011, 08:51:31 AM

Hi All

by the way, how i can uninstall component (e.g. obnmanager) from gvp?

Title: Re: upgrade GVP 7.6
Post by: bandorka on April 08, 2011, 03:02:14 PM

with your windows uninstaller, just care about your ldap db
Bandorka

Title: Re: upgrade GVP 7.6
Post by: smile on April 08, 2011, 03:14:06 PM

=) but in case of unix? how to remove config of service from ldap? watchdog still tries to run it...

Title: Re: upgrade GVP 7.6
Post by: Steve on April 08, 2011, 04:14:15 PM

I'm not a GVP expert would imagine that you stop watchdog first.

[code]$ ps -ef | grep watchdog[/code]

to find the processID, then the command below to stop it

[code]$ kill -9 xxxxx[/code] were xxxxx is the processID

Title: Re: upgrade GVP 7.6
Post by: cavagnaro on April 08, 2011, 04:23:50 PM

:o Well tried with the Core Components  (at lab) and WAF! all configuration gone and gvp.ini was deleted along with all GVP/CN folder...by luck it was lab and have a backup but now it is not letting me reinstall....sucks! I guess will have to do something with the OpenLdap as it was not removed...
Really sucks this update process....using GDT is not always possible as I installed all components by hand first time...