Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: PFCCWA on April 06, 2011, 05:00:23 PM

Title: Genesys Composer
Post by: PFCCWA on April 06, 2011, 05:00:23 PM

Hello,

has anyone used Composer? and is this a replacement for IRD to develop routing strategies or an enhancement of GVP studio?

Thanks,
WA

Title: Re: Genesys Composer
Post by: René on April 06, 2011, 07:45:26 PM

Hi,

Composer is replacement for both Genesys Studio and IRD. Routing part of Composer is quite new and requires new component - Orchestration Server - to be installed together with URS.

R.

Title: Re: Genesys Composer
Post by: PFCCWA on April 07, 2011, 11:53:02 AM

I did wonder about whether it was too new to be considered a replacement just yet.

The genesys routing strategy course dont seem to have much interest anymore and wondered if users are thinking about composer now for the future.

Title: Re: Genesys Composer
Post by: Jeffrey5jesus on April 20, 2011, 10:16:35 AM

[quote author=PFCCWA link=topic=6326.msg27562#msg27562 date=1302109223]
Hello,

has anyone used Composer? and is this a replacement for IRD to develop routing strategies or an enhancement of GVP studio?

Thanks,
WA
[/quote]

I used the composer and early I will search out any strategy to develop  an enhancement of GVP studio.

Title: Re: Genesys Composer
Post by: JeffrySlater on May 25, 2011, 10:13:14 AM

Not used composer yet, let you know at the earliest...

Title: Re: Genesys Composer
Post by: Jenny86Seidenberg on June 04, 2011, 09:24:35 AM

[quote author=PFCCWA link=topic=6326.msg27562#msg27562 date=1302109223]
Hello,

has anyone used Composer? and is this a replacement for IRD to develop routing strategies or an enhancement of GVP studio?

Thanks,
WA
[/quote]

Yes, Genesys Composer is replacement for IRD as well as Genesys Studio, for  IRD to develop routing strategies or an enhancement of Genesys studio.

Title: Re: Genesys Composer
Post by: Adam G on June 05, 2011, 06:04:15 AM

Hmmmm....

I remember a while back that you [i]could [/i]import 5.x Strategies to 6.x - [b]but [/b]after that you couldn't edit them.

Any know if this is still going to be a problem?  Can you import from IRD to Composer...?

TT

Title: Re: Genesys Composer
Post by: deadmeat on July 16, 2012, 07:19:00 AM

Can I use Genesys Composer to develop applications for GVP 7.6 ?

Title: Re: Genesys Composer
Post by: Timur Karimov on July 16, 2012, 08:26:57 AM

[quote author=tonytillyer link=topic=6326.msg28098#msg28098 date=1307253855]
Hmmmm....
I remember a while back that you [i]could [/i]import 5.x Strategies to 6.x - [b]but [/b]after that you couldn't edit them.
Any know if this is still going to be a problem?  Can you import from IRD to Composer...?
TT
[/quote]
Hi Tony,
starting from Composer 8.1.x you can import IRD routing strategies (8.0 and later) for voice interactions into your Composer environment.
And it's realy works =)

WBR Tim

Title: Re: Genesys Composer
Post by: Timur Karimov on July 16, 2012, 08:32:53 AM

[quote author=deadmeat link=topic=6326.msg31083#msg31083 date=1342423140]
Can I use Genesys Composer to develop applications for GVP 7.6 ?
[/quote]
No. To obtain the full functionality of Composer 8.1, the following Genesys products/software components are required:
■Orchestration Server 8.1.2 or later for debugging and testing SCXML session-based applications.
■Genesys Voice Platform (GVP) Media Control Platform 8.1.5 or later for video text overlay and Context Services authentication.
■If you wish to use Context Services in routing workflows and voice callflows, you will need Universal Contact Server/Context Services 8.0.2 or later.
■Genesys Rules System 8.1.0 or later for business logic, which can be customized, and then invoked by VXML and SCXML applications.

Title: Re: Genesys Composer
Post by: deadmeat on July 16, 2012, 09:13:47 AM

Thanks for answering. The sad part is, that the Genesys Studio 7.6 doesn't start on windows 7.

Title: Re: Genesys Composer
Post by: René on July 16, 2012, 09:34:18 AM

[quote]Thanks for answering. The sad part is, that the Genesys Studio 7.6 doesn't start on windows 7.[/quote]
Latest version of Genesys Studio - 7.6.485.07 - works on Windows 7. I have on Win7 64-bit and it works well.

R.