Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: ALADIN on April 01, 2011, 07:31:17 AM

Title: when run the program i watch this error
Post by: ALADIN on April 01, 2011, 07:31:17 AM

Exception in thread "main" com.genesyslab.platform.commons.protocol.ProtocolException: Error opening connection
at com.genesyslab.platform.commons.protocol.DuplexChannel.waitForOpen(Unknown Source)
at com.genesyslab.platform.commons.protocol.DuplexChannel.completeOpen(Unknown Source)
at com.genesyslab.platform.commons.protocol.DuplexChannel.open(Unknown Source)
at com.genesyslab.platform.commons.protocol.DuplexChannel.open(Unknown Source)
at TServerConnexion.main(TServerConnexion.java:52)
Caused by: java.lang.ClassCastException: java.lang.String cannot be cast to [B
at com.genesyslab.platform.voice.protocol.runtime.codec.EventMaskCodec.decodeFromConnection(Unknown Source)
at com.genesyslab.platform.commons.protocol.runtime.ProtocolMessagePackagerImpl.doStoreAttribute(Unknown Source)
at com.genesyslab.platform.commons.protocol.runtime.ProtocolMessagePackagerImpl.storeAttribute(Unknown Source)
at com.genesyslab.platform.commons.protocol.runtime.ProtocolMessagePackagerImpl.onAttribute(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.CommonMessageProducerImpl.addObject(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.CommonMessageProducerImpl.parse(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.StreamParser.processPacket(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.StreamParser.processBytes(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.CommonMessageTransportImpl.processData(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.MultiplexingConnectionImpl.processData(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.MultiplexingConnectionImpl.onDataReady(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processInput(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKey(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKeySafe(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processKeys(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.selectorLoop(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Title: Re: when run the program i watch this error
Post by: cavagnaro on April 01, 2011, 06:15:11 PM

What program? You are kidding right?

Title: Re: when run the program i watch this error
Post by: tony on April 01, 2011, 10:34:45 PM

Aladin - please understand that this is a volunteer forum - we are not your direct connect with Genesys Support.

I really would suggest that you learn how to raise a support ticket with Genesys (an SR), rather than expecting this Forum to answer you queries.  That way, you will be able to explain what your problem is, what components you are using and how the problem happened.

We are "just" Users (sorry Cav!) and, without some sort of context, we can try to help but, ultimately, your first "line of defense" shoulde be Genesys....


[quote author=ALADIN link=topic=6314.msg27494#msg27494 date=1301643077]
Exception in thread "main" com.genesyslab.platform.commons.protocol.ProtocolException: Error opening connection
at com.genesyslab.platform.commons.protocol.DuplexChannel.waitForOpen(Unknown Source)
at com.genesyslab.platform.commons.protocol.DuplexChannel.completeOpen(Unknown Source)
at com.genesyslab.platform.commons.protocol.DuplexChannel.open(Unknown Source)
at com.genesyslab.platform.commons.protocol.DuplexChannel.open(Unknown Source)
at TServerConnexion.main(TServerConnexion.java:52)
Caused by: java.lang.ClassCastException: java.lang.String cannot be cast to [B
at com.genesyslab.platform.voice.protocol.runtime.codec.EventMaskCodec.decodeFromConnection(Unknown Source)
at com.genesyslab.platform.commons.protocol.runtime.ProtocolMessagePackagerImpl.doStoreAttribute(Unknown Source)
at com.genesyslab.platform.commons.protocol.runtime.ProtocolMessagePackagerImpl.storeAttribute(Unknown Source)
at com.genesyslab.platform.commons.protocol.runtime.ProtocolMessagePackagerImpl.onAttribute(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.CommonMessageProducerImpl.addObject(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.CommonMessageProducerImpl.parse(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.StreamParser.processPacket(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.StreamParser.processBytes(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.CommonMessageTransportImpl.processData(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.MultiplexingConnectionImpl.processData(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.MultiplexingConnectionImpl.onDataReady(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processInput(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKey(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKeySafe(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processKeys(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.selectorLoop(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
[/quote]

Title: Re: when run the program i watch this error
Post by: cavagnaro on April 01, 2011, 11:26:01 PM

[quote author=Tony Tillyer link=topic=6314.msg27503#msg27503 date=1301697285]

We are "just" Users (sorry Cav!)
[/quote]

lol, sorry for what?? We are all users of something in this world :)

Title: Re: when run the program i watch this error
Post by: tony on April 01, 2011, 11:50:08 PM

:)