Genesys CTI User Forum

Genesys CTI User Forum => Announcements Scratch Board => Topic started by: Adam G. on February 24, 2011, 10:00:02 AM

Title: Challenge
Post by: Adam G. on February 24, 2011, 10:00:02 AM

Hi Yo'All,

I need a new challenge to use my brain some more....

If anyone has a functionality requirement that Genesys [u][b]does not [/b][/u] currently provide, and you think it would make a good application, please let me know and lets see if we can get it going as a possible open-source project.

W.yn

Title: Re: Challenge
Post by: cavagnaro on March 03, 2011, 01:17:54 AM

Hum...what about personalized signatures on GAD?

Title: Re: Challenge
Post by: Adam G. on March 04, 2011, 02:11:16 PM

OK. Challenge accepted. Now what does JSP stand for?

;D

Title: Re: Challenge
Post by: Adam G. on March 07, 2011, 11:14:20 AM

Hi Cav,

I have worked out how to do the personal email signatures in GAD. Just got to write the code now.

;)

W.yn

Title: Re: Challenge
Post by: cavagnaro on March 07, 2011, 06:05:36 PM

[quote author=Pavel link=topic=6200.msg27128#msg27128 date=1299496460]
Hi Cav,

I have worked out how to do the personal email signatures in GAD. Just got to write the code now.

;)

W.yn
[/quote]

Cool! Even more with the fact that you started from the scratch with JSP  ;D

Title: Re: Challenge
Post by: GenesysNewbie on March 10, 2011, 03:25:43 PM

Hi all. Hope you are fine

what about a new application to support virtual ip.

This can be oriented in ha also...


A friend ...

Title: Re: Challenge
Post by: Adam G. on March 10, 2011, 04:36:06 PM

[quote author=GenesysNewbie link=topic=6200.msg27154#msg27154 date=1299770743]
Hi all. Hope you are fine

what about a new application to support virtual ip.

This can be oriented in ha also...


A friend ...
[/quote]

Can you explain this some more please?

Title: Re: Challenge
Post by: tony on March 11, 2011, 08:18:44 AM

I think this means "dynamic" IP... The ability to set up Hosts that are not reliant on a fixed IP Address...?

Strange question because the IP address is usually optional and Genesys config resolves on the Hostname... ???

Title: Re: Challenge
Post by: GenesysNewbie on March 12, 2011, 04:20:15 AM

Hi friends. I am gonna explain idea.

Escenario.
Please, suppose we have 1 pbx_tserver, if this tserver stops the complete call center will stop. Rigth? Ok, using a virtual ip we can redirect all trafic to other tserver. In this case our customized application services like softphones never stop.

In fact we are facing some kind of similar trouble, we have a softphone with cmr capabilities. This phone is pointing tserver. In case  tserver stop our phone stops too. If we can manage a virtual ip, we could redirect traffic to 2nd tsever without impact on final user.

Thanks

 

Title: Re: Challenge
Post by: cavagnaro on March 12, 2011, 03:33:50 PM

Hum, not necessarily. Even using virtual IP the balancer will only stablish an active connection to only 1 server behind it. So if you lose connection to this one then again the balancer will have to distribute to the second server but all the communication you were handling with first server will be lost as even ConnID will be different. What you describe is what HA for Genesys provides already, so wouldn't be a new solution at all.

Title: Re: Challenge
Post by: GenesysNewbie on March 12, 2011, 04:49:24 PM

Hi, this is my point of view.

What i have noticed with this kind of scenarios is that when we have 2 tserver (primary and backup). Third applications stop providing servcie because the are pointing tserver, even after the switchover customized applications are not able to work without modifying manually new hostname or ip for backup tserver.

So the proposal is to have on virtual ip, pointing tserver and when crash ocurs redirect to second one. In thsi way final user is not going  to be impacted.

I know we are going to miss some calls, but only the time the problem si present. We can handle that scenario, what we can not handle is to modify  server phone manually.

If this kind of service already exist on Genesys suite (virtual ip or virtual balancer for third party app). Please let me know.

Title: Re: Challenge
Post by: René on March 14, 2011, 01:58:55 PM

Hi GenesysNewbie,

Genesys doesn't support virtual IP address for the T-Servers (except SIP Server) but Genesys High Availability provides the functionality you're after. If you application doesn't support HA correctly then you shall review design/code of your app IMHO.

R.

Title: Re: Challenge
Post by: GenesysNewbie on March 14, 2011, 02:36:17 PM

Hi Rene,

Thanks for ur response.  I was figuring that java code will need to be customizedin order that; However , i am investigating all possible scenarios.

BTY, Can you provide information about virtual ip for SIP Server? I would apreciate your help.
(if you know where i can find more information, please let me know)

Thanks in advance.

Title: Re: Challenge
Post by: Tambo on March 29, 2011, 06:20:51 PM

Hi Pavel,

how about an access level that allows you to only change (not delete or add) an agents skill level whilst not allowing you to change any other thing about them i.e name, payroll, login etc. This would be a huge benefit as the business want managers to change skills but they are also changing other things too  ??? ???

Tambo

Title: Re: Challenge
Post by: tony on March 29, 2011, 07:38:28 PM

Hi Tambo :)

Genesys Administrator (8.x) allows you to allocate "roles" for accessing and updating specific parts of the configuration layer...  So it seems as though Genesys have done/planned for this one already...

Good ideal, though!

TT

[quote author=Tambo link=topic=6200.msg27438#msg27438 date=1301422851]
Hi Pavel joined Avaya team,

how about an access level that allows you to only change (not delete or add) an agents skill level whilst not allowing you to change any other thing about them i.e name, payroll, login etc. This would be a huge benefit as the business want managers to change skills but they are also changing other things too  ??? ???

Tambo
[/quote]

Title: Re: Challenge
Post by: Tambo on March 29, 2011, 07:43:40 PM

Perfect!! Tony,

here's the silly question part..............we have CME 7.6 how does Administrator tie in with that as I'm not aware of using Administrator ?!?!?

Tambo

Title: Re: Challenge
Post by: tony on March 29, 2011, 11:15:58 PM

Ah... unfortunately, it's only available in later versions... :(

[quote author=Tambo link=topic=6200.msg27440#msg27440 date=1301427820]
Perfect!! Tony,

here's the silly question part..............we have CME 7.6 how does Administrator tie in with that as I'm not aware of using Administrator ?!?!?

Tambo
[/quote]

Title: Re: Challenge
Post by: Tambo on March 30, 2011, 08:46:01 AM

:'( :'( :'( :'( :'( :'( :'(

Title: Re: Challenge
Post by: Tambo on June 24, 2011, 07:27:52 PM

Right,

here's one that probably isn't possible but what if you could see real time what numbers agents were dialing out to?

so you could see in pulse how many agents were calling out to the same number i.e an admin department !! not very good having 10 agents on outbounds to the same number therefore not taking inbound calls.

not possible ?!?!?

Tambo

Title: Re: Challenge
Post by: cavagnaro on June 24, 2011, 07:43:17 PM

Shouldn't that be controlled like one layer up? Planification? Giving the same info to 10 agents then you should expect that at some point all of them will call the same customer or whatever if they don't share their calling info on some DB

Title: Re: Challenge
Post by: Tambo on June 24, 2011, 09:28:00 PM

agreed  ;D  but can't it be possible to see it real time to say " someone is talking to them we will transfer the call through, take an inbound "  ????