Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: onizerga on December 28, 2010, 09:29:56 AM

Title: How to use c#.net get PlaceID from GAD
Post by: onizerga on December 28, 2010, 09:29:56 AM

Thank you

Title: Re: How to use c#.net get PlaceID from GAD
Post by: René on December 28, 2010, 02:44:25 PM

Hi,

Sorry but I don't understand your question. GAD is built in Java...

R.

Title: Re: How to use c#.net get PlaceID from GAD
Post by: onizerga on December 29, 2010, 08:32:48 AM

I'm sorry GAD is Genesys Agent Desktop

or
How to get PlaceID or Extension No from IP Softphone

Thank

Title: Re: How to use c#.net get PlaceID from GAD
Post by: René on December 29, 2010, 11:37:36 AM

I know what GAD is but still don't understand what you're trying to achieve... :(

What IP softphone are you talking about?

R.

Title: Re: How to use c#.net get PlaceID from GAD
Post by: cavagnaro on December 29, 2010, 04:59:27 PM

lol...I'd probably die if I have this guy as copilot XD
I think that he means:

He uses GAD with a SIP Environment and SIP TServer, he would like to develop a software (I guess) using C# and Platform SDK (super guess) and would like to get the Place/Extension being used by an agent.

If my magic ball is working (not trustable since it had many breaks lately and warranty has expired)  then you can't do this like that. You develop a software with any Genesys SDK and you must indicate which extension (DN) to monitor so it begins to receive/send events for it. Check the samples detailed here or on http://devzone.genesyslab.com/

Regards

Title: Re: How to use c#.net get PlaceID from GAD
Post by: onizerga on January 05, 2011, 08:49:33 PM

I'm sorry for answer late
I want to get place id after user login "Genesys Agent Desktop"
but i don't have idea.
[color=red][b]Reason:[/b] [/color] I want to get place id use for make call (click to dial from web page)

Title: Re: How to use c#.net get PlaceID from GAD
Post by: René on January 05, 2011, 10:13:22 PM

Hi,

Last question before I should be able to help you ;) - Are you trying to make click-to-dial page within GAD e.g. new tab with click-to-dial button or separate web application?

R.

Title: Re: How to use c#.net get PlaceID from GAD
Post by: onizerga on January 07, 2011, 02:15:56 AM

I want to use click-to-dial on web application.
[b][color=red]Ex[/color][/b] I open website "sanook.com" I found mobile no on web page, I want to click mobile no for call.

Title: Re: How to use c#.net get PlaceID from GAD
Post by: paolo_schifani on January 20, 2011, 01:17:02 PM

Hi,
You can find same example in "Genesys Desktop 7.x Developer’s Guide"
there are a lot of example how to customize GAD.

search "agent.getPlace();"

Bye
Paolo.