Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: vivek on September 21, 2010, 05:29:33 PM

Title: Softphone Question
Post by: vivek on September 21, 2010, 05:29:33 PM

Softphone was developed to handle phone and non-phone contact using VB6.0. Wondering can this softphone be used for version 7.5 or 8?

Thanks.

Title: Re: Softphone Question
Post by: imaki on September 24, 2010, 11:43:48 AM

I guess it is using TLib or activex. Then it should be able to handle voice contacts on version 7.5.. (I dont know about 8)

Non-voice contacts are most probably designed for ICS, which does not exist on 7.x onward, so most probably you are out of luck for those contacts..