Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: GenesysNewbie on August 10, 2010, 04:16:22 PM

Title: Ail 76 :::: getting ail null ecxecption
Post by: GenesysNewbie on August 10, 2010, 04:16:22 PM

Hi guys,

Need to heard is someone had worked with this ail version. (7.6.x). I was researching on Genesys docs, however it seems not to be very usefull.

Genesys samples are not working samples ....

When i use AgentInteractionData and SimpleConnector always find that conneccion can not be established. Simple place example for 76 does not work.
I am facing a bug or issue? Does anybody able to made the examples run?


Thanks,
GN.

Title: Re: Ail 76
Post by: René on August 11, 2010, 07:56:47 AM

Hi,

I haven't tried these samples but the code looks okay. What kind of error you get when trying to run these?

R.

Title: Re: Ail 76
Post by: GenesysNewbie on August 12, 2010, 04:59:21 AM

11 08 23:54:46:204 [              Outer*] DEBUG        Ail.Framework  Enqueueing CfgsdkEventError into Inner
11 08 23:54:46:204 [nesyslab.PCT.invoker] DEBUG    Ail.Cfgsdk.Driver  Channel closed com.genesyslab.platform.commons.protocol.ChannelClosedEvent[source=com.genesyslab.platform.configuration.protocol.ConfServerProtocol@21b220@{Agent_Interaction_client_763 - tcp://192.168.1.45:2020}]; cause: com.genesyslab.platform.commons.protocol.ProtocolException: No serializer for message; prev.state: Opening
11 08 23:54:46:205 [              Inner*] DEBUG        Ail.Framework  Executing  CfgsdkEventError (time in queue: 1 ms)
11 08 23:54:46:205 [              Inner*] DEBUG nnectionStateMachine  ConnectionStateMachine-8568863: CONNECTBACKUP
11 08 23:54:46:205 [              Inner*] DEBUG nnectionStateMachine  %% Lagaffe.Deployer.Inner.CfgsdkComponent.ConnectionStateMachine-8568863 is connectBackup
11 08 23:54:46:207 [              Inner*] DEBUG        Ail.Framework  Enqueueing CfgsdkRequestConnect into Outer
11 08 23:54:46:210 [              Outer*] DEBUG        Ail.Framework  Executing  CfgsdkRequestConnect (time in queue: 3 ms)
11 08 23:54:46:222 [              Outer*] WARN    Ail.Cfgsdk.Driver  While connecting,
com.genesyslab.platform.commons.protocol.ProtocolException: No serializer for message
at com.genesyslab.platform.configuration.protocol.ConfServerProtocol.onSend(Unknown Source)
at com.genesyslab.platform.commons.protocol.DuplexChannel.doSend(Unknown Source)
at com.genesyslab.platform.commons.protocol.ClientChannel.doBeginRequest(Unknown Source)
at com.genesyslab.platform.commons.protocol.ClientChannel.doRequest(Unknown Source)
at com.genesyslab.platform.commons.protocol.ClientChannel.submitRegMessage(Unknown Source)
at com.genesyslab.platform.commons.protocol.ClientChannel.processRegistration(Unknown Source)
at com.genesyslab.platform.commons.protocol.ClientChannel.onOpen(Unknown Source)
at com.genesyslab.platform.configuration.protocol.ConfServerProtocol.onOpen(Unknown Source)
at com.genesyslab.platform.commons.protocol.DuplexChannel.completeOpen(Unknown Source)
at com.genesyslab.platform.commons.protocol.DuplexChannel.open(Unknown Source)
at com.genesyslab.platform.commons.protocol.DuplexChannel.open(Unknown Source)
at com.genesyslab.ail.driver.cfgsdk.CfgsdkDriver.reqConnect(CfgsdkDriver.java:284)
at com.genesyslab.ail.driver.cfgsdk.CfgsdkDriver.execute(CfgsdkDriver.java:136)
at com.genesyslab.ail.component.framework.Component.forward(Component.java:46)
at com.genesyslab.ail.component.framework.QueueComponent$1.run(QueueComponent.java:61)
at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(Unknown Source)
at java.lang.Thread.run(Thread.java:619)