Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: imaki on May 26, 2010, 12:05:55 PM

Title: An email with "On behalf of"
Post by: imaki on May 26, 2010, 12:05:55 PM

Hi, we have a problem with emails which are sent using some other address. Those from addresses are shown as "somebody@somewhere.com [mailto:somebody@somewhere.com] On Behalf Of other@there.com"

How can I use AIL to get both addresses? Currently I call getFromAddress of interactionMail-interface. But how to get the second address??

Title: Re: An email with "On behalf of"
Post by: René on May 26, 2010, 12:50:39 PM

Hi,

I haven't found the specification (RFC number) but email address of the original sender (on behalf of) should be stored in the header key "sender:". Email Server Java attaches automatically all header keys to interaction's UserData so check the key "Header_Sender".

R.

Title: Re: An email with "On behalf of"
Post by: valli on June 29, 2010, 04:15:35 AM

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Title: Re: An email with "On behalf of"
Post by: cavagnaro on July 16, 2010, 05:48:11 PM

[quote author=valli link=topic=5571.msg24771#msg24771 date=1277784935]
Genesys offers application development and related professional services in GIS. Genesys has a wide range of experience, from developing specialized applications and solving problems for a specific industry to developing institutional applications suited for a large organization's day-to-day operations.


[url=http://www.townsrealty.com]short sale orlando[/url]
[url=http://www.bspconstruction.com.au]Building Inspections[/url]
[/quote]

Genesys doing marketing on this forum??? Charge them!