Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: GenesysNewbie on April 02, 2010, 12:26:08 AM

Title: AIL for Genesys
Post by: GenesysNewbie on April 02, 2010, 12:26:08 AM

Can this ail libraries used for sip genesys server?

Title: Re: AIL for Genesys
Post by: Timur Karimov on April 02, 2010, 06:06:10 AM

what do you mean ?

Title: Re: AIL for Genesys
Post by: GenesysNewbie on April 02, 2010, 07:11:43 AM

hi thanks for teh response.


Need to develop a softphone, what i use AIL?  If not what can i use????  The call center has a Genesys SiP FMRK

Need a librariy that helps on development by simplifying functionality... like AIL.

Title: Re: AIL for Genesys
Post by: René on April 06, 2010, 07:46:44 PM

Hi,

Yes, it is possible to use AIL in combination with SIP Server. You need AIL release 7.0.2 or higher. Of course, AIL doesn't provide any SIP client so you should use either 3rd party SDK or physical phone set.

R.

Title: Re: AIL for Genesys
Post by: GenesysNewbie on April 06, 2010, 08:30:18 PM

i was planning to use SipEndpoint , i read sth like this on AIL guide, but not complety sure if its possible.

Have u work in sth similar in past projects?

Title: Re: AIL for Genesys
Post by: René on April 11, 2010, 09:17:10 PM

Hi,

I've never used SIP Endpoint together with AIL. It should be possible however SIP Endpoint is part of Platform SDK family and not Interaction SDK family as AIL.

Personally, I would not use Microsoft RTC for any new development as this SDK is no longer supported by Microsoft.

Genesys has introduced new SIP Endpoint that is based on SIP library from Counterpath - developers of famous SIP endpoints EyeBeam and X-Lite. It is worth to check this one even it is licensed (paid).

R.