Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ray on January 01, 1970, 12:00:00 AM
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Hi
Could someone confirm for me whether or not Genesys 5.1.5 supports ACW (after call work) with Symposium. How about v6?
I am currently looking at reporting, and my agent inbound talktime and average handle times are the same, which leads me to suspect that it is not supported....
Thanks in advance