Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Bastiaan28 on February 26, 2010, 04:28:29 PM

Title: EWT message dynamic
Post by: Bastiaan28 on February 26, 2010, 04:28:29 PM

Dear Genesys Support,

I’m working for the department of Functional Maintenance and I have a questions about Genesys IVR specialy the EWT.
We have a couple of standard messages for the EWT. But as this moment we have to change manually the EWT message, depends on the longest wait. My target goal is to change the different EWT messages dynamic on the thresolds of the longest wait customer. Is this easy to change? and what would you recommend?

I hope that with the impute of Genesys we can make it work!

If you have any other comments feel free.

Thanks for your effort in advance!

Bastiaan

Title: Re: EWT message dynamic
Post by: René on March 01, 2010, 10:20:39 AM

Hi Bastiaan,

[b]You're at wrong place as this is not official Genesys Support website![/b] You can find official Genesys Technical Support website at [url=http://genesyslab.com/support/]http://genesyslab.com/support/[/url]. This forum is run by Genesys users and has nothing to do with Genesys or other vendor(s).

To your question - it should be possible to implement some logic within your Voice (IVR) application that will choose EWT message based on value of current EWT. I'm not able to write you more as you haven't mentioned any details about your voice application and routing.

R.

Title: Re: EWT message dynamic
Post by: Timur Karimov on March 01, 2010, 12:03:37 PM

[quote author=René link=topic=5187.msg22967#msg22967 date=1267438839]
Hi Bastiaan,

[b]You're at wrong place as this is not official Genesys Support website![/b]
[/quote]

LOL! FC LOL =))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))