Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Massimo on January 01, 1970, 12:00:00 AM

Title: Complex Statistic
Post by: Massimo on January 01, 1970, 12:00:00 AM

Hi,
we have to create a CCPulse template that shows the current number of Agents in Ready, InboundTalk , ... status. Also in this template, we have to show the current number of <agents in AfterCallWork + agents in NotReady status with NotReadyReason="A" + agents in NotReady status with NotReadyReason="B">.
If I create a statistic with MainMask=AfterCallWork,NotReadyForNextCall , then I cannot use the filters because there is no NotReadyReason in case the agent is in ACW.
I could create 1 statistic to measure the number of agents in ACW and a statistic that measure the number of not eady agents with NotReadyReason "A" or "B", but how can I then add them a show them as a single value in CCPulse?
Is there a way to sum 2 different statistics in StatServer or in CCPulse?

Thanks