Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Joe on January 01, 1970, 12:00:00 AM
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Can a place be in more than one Place group with simultaneous outbound campaigns?
I've configured a new queue/hunt group and have written a strategy to route outbound calls to a place group. Well, these places are also in another place group that have a different origination DN that is another queue.
When I start two campaigns the calls are being routed to the correct place groups however, agents in the new queue are also getting outbound calls from the other campaign?
I don't understand how this can happen when they are in a completely different queue?
Thanks