Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Loki556 on November 24, 2009, 01:23:20 AM

Title: Disconnected from the tServer every 30 minutes.
Post by: Loki556 on November 24, 2009, 01:23:20 AM

Hi there,
First of all I apologise for any lack of knowledge on my behalf.

Now, the problem we are experiencing- it seems like the users that are connected to a tServer and are inactive for 30 minutes get disconnected from the tServer.
I am being told that we don't have any time- outs on the Genesys server, so it might be a connection property.

We are using DesktopToolkitX 5.1.

Any suggestions on how this might be rectified, or where can I find more information on the activex toolkit?

thank you

Title: Re: Disconnected from the tServer every 30 minutes.
Post by: cavagnaro on November 24, 2009, 03:22:16 AM

What does TServer logs say? What about your network? A non timeout is not always an indicator of quality, maybe bandwidth or packet prioritization is your problem.

Title: Re: Disconnected from the tServer every 30 minutes.
Post by: Loki556 on November 24, 2009, 04:58:07 AM

tServer logs say that application has been disconnected. Network seems to be working - we might set up a persistent ping to see if the connection goes down at any time.

any idea's on how else we can identify the problem?

Title: Re: Disconnected from the tServer every 30 minutes.
Post by: cavagnaro on November 24, 2009, 05:32:03 AM

Do a sniffer.

Title: Re: Disconnected from the tServer every 30 minutes.
Post by: rpenney on November 24, 2009, 07:15:55 AM

Is it exactly 30 minutes?

It could be related to a TCP level idle timeout.

Try turning on ADDP on in any connections for the client application object in CME.

Title: Re: Disconnected from the tServer every 30 minutes.
Post by: saurrabh on March 12, 2010, 08:52:33 AM

Hi,
Are you using a thick client or thin client?

Did you check logs in IIS server in case of Thin client.