Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: tinu on November 01, 2009, 11:48:05 AM

Title: Conference - thin client toolbar
Post by: tinu on November 01, 2009, 11:48:05 AM

Hi ,

Have tried the thin client toolbar . In Agent interaction SDK for .Net services , is there any way to identify the conferenced call when it is accepted by the second party. During an incoming call i'm populating attached data and whenever i receive the IDLE status /released event i'm clearing the data . when a conference is initiated ans second party receives the call - i'm getting the IDLE status which is annoying. Please suggest.

Title: Re: Conference - thin client toolbar
Post by: nobit on February 08, 2010, 09:54:08 AM

oh I confuse  ???