Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rory on January 01, 1970, 12:00:00 AM

Title: Symposium with Genesys Outbound
Post by: Rory on January 01, 1970, 12:00:00 AM

Any experiences of running a call centre on Symposium v4 with Genesys being used for outbound only?

Am looking at deciding whether to move everything over to Genesys or stay with outbound only and migrate current functionality from Meridian CCR and MAX to Symposium Call Centre.

Thoughts?