Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Gitu on October 14, 2009, 12:51:04 PM

Title: Agent Interaction SDK .Net
Post by: Gitu on October 14, 2009, 12:51:04 PM

Hi,

I'm trying for an agent desktop using Agent Interaction SDk webservices(.Net) similar to thin client toolbar
Connecting to GIS and accessing the Services available - Agent , Event & Interaction Services through the .Net Proxy (AIL Library).


For a certain period - CTI Application could not receive events in a session ,T-Server and GIS have the corresponding telephonic events,
The application is deployd in IIS and uses the default application pool and application is integrated with Ajax for partial page rendering to avoid postbacks.

Please find the  portion of web.config settings,

    <!-- Defines whether to use a single connection to GIS/.NET Server for all users
         or to make a connection per user.  Value values are "True" or "False". -->
    <add key="SingleConnection" value="True"/>

    <!-- The following three options determine how the app checks for events -->
    <add key="CheckForEventsMode" value="WAIT"/>

    <!-- WAIT or NOWAIT  - note WAIT will consume an IIS/ASP.NET Thread-->
    <add key="ThreadPoolSize" value="100"/>

    <!-- If CheckForEventsMode is WAIT, there needs to be at least 1 thread per user, plus a pool to handle normal page requests (25/CPU) -->
    <add key="EventPollingMode" value="DIRECT"/>

    <!-- DIRECT, THREAD, PUSH -->
    <add key="EventPollingTimeout" value="30"/>
    <add key="EventPollingTimeoutMilliseconds" value="1"/>

for eg -For a incoming call the ringing, estblished  did not reach the .Net CTI application and available in T-Server and GIS. After relaunching the application the events are notified appropriately.

Is the issue related to polling mode . IIS session timeout is set to 9 hours. Please suggest

Title: Re: Agent Interaction SDK .Net
Post by: gitu on October 14, 2009, 02:18:07 PM

IEventService.getEvents() timeout is set to 30, In thde developer guide timeout is  mentioned as 10 min.

Please let me know if the subscriber is timed out it should connect back after the exception being caught...

Thanks

Title: Re: Agent Interaction SDK .Net
Post by: gitu on October 14, 2009, 05:37:23 PM

[quote author=gitu link=topic=4772.msg21339#msg21339 date=1255529887]
IEventService.getEvents() timeout is set to 30, In thde developer guide timeout is  mentioned as 10 min.

Please let me know if the subscriber is timed out it should connect back after the exception being caught...

Thanks


[/quote]

Title: Re: Agent Interaction SDK .Net
Post by: gitu on October 14, 2009, 06:02:22 PM

Issue occured @ 19:28 have attached Gis logs ..plz suggest

Title: Re: Agent Interaction SDK .Net
Post by: gitu on October 14, 2009, 06:55:02 PM

Please let me know the impact if i am changing the polling mode to PUSH rather than direct. will it improve the performance...