Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Arun on October 05, 2009, 11:06:05 AM

Title: Help on Interaction SDK
Post by: Arun on October 05, 2009, 11:06:05 AM

Hi All,

I'm developing one small agent desktop in[i] .Net using interaction sdk services[/i]. Please guide me in trying to detect lost connection to T-Server on agent application's side.

When the connection to GIS is lost , when there is error in retrieving the events from the services - so possible to display an error to the user. Similarly need to do when T-Server is down.

[i]When T-Server is down, GIS  which is dependant on the connection to T-Server should also go down  but not able to find the disconnect from the application.[/i] It would be great if i could know about  fetching the server status and process accordingly.

please suggest.

Title: Re: Help on Interaction SDK
Post by: René on October 06, 2009, 06:10:42 PM

Hi Arun,

You have to subscribe for SystemEvent to be notified about status change of particular server like T-Server etc. you're connected. Please read documentation related to the interface com.genesyslab.ail.ws.system.ISystemService

R.

Title: Re: Help on Interaction SDK
Post by: Arun on October 09, 2009, 10:17:53 AM

Hi Rene ,

Thanks.

Have registered for SystemEvent  through Topicservices and filtered for  SERVER_TYPE:TELEPHONY.
Processed System Event:

public delegate void SystemEventHandler(string serverName, ServerType serverType, ServerStatus serverStatus,    string switchName, SwitchType switchType);
public event SystemEventHandler SystemEvent;

Attached the code ...

when T-Server is down. It gets into the Server status OFF mode...could see in trace/ log but not able to prompt users .. My concern is it should not process other events --- Media as the event will eb logged out .Please suggest

Title: Re: Help on Interaction SDK
Post by: Arun on October 12, 2009, 11:59:03 AM

Hi all,

Resolved. Unregistered other events when the server mode is OFF.