Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: KBS on September 21, 2009, 12:57:46 AM

Title: Outbound call on CS2000
Post by: KBS on September 21, 2009, 12:57:46 AM

I have a question...
We have an agent softphone application that was originally developed for a Meridian 81c using TLib 6.5. I'm trying to update it to work with a Nortel CS2000.

My issue is this:
On the CS2000, when an agent makes an outbound call using a CTI application, the PBX will call the agent's phone first. When the agent picks up, the PBX then initiates the dial to the external party.

My question is: the business wants the softphone to "pick up" the initial leg (PBX calling the user) when it detects the ringing. However, I do not see any events such as EventRinging before I "answer" the phone (when I see an "EventOffHook").

Any suggestions on how I can accomplish this?

Title: Re: Outbound call on CS2000
Post by: KBS on September 25, 2009, 02:07:36 AM

Disregard. worked it out.