Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Po on September 14, 2009, 11:03:18 AM

Title: How to attach data to consult call only?
Post by: Po on September 14, 2009, 11:03:18 AM

Can someone show me an example of how to attach data to a consult call? I have set consult call type to "separate" and use TLine in EventDialing to attach data, but kvp is attached to original call and not the backup. What am I doing wrong?

Title: Re: How to attach data to consult call only?
Post by: victor on September 14, 2009, 11:08:35 AM

Hey, Po!

In eventdialing, uou need to call GetActiveCallObj and call TAttach from there.
I will post a sample code shortly.

Vic

Title: Re: How to attach data to consult call only?
Post by: Mikael Jansson on September 25, 2009, 08:05:16 AM

You also need to set tesrver option "consult-user-data" (or some thing like that) to "separate".
Othervise tserver will attach data to both call-legs.
Regards
Micke