Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: arse_rs on August 11, 2009, 04:54:34 PM

Title: Send DTMF with Agent Desktop .NET c#
Post by: arse_rs on August 11, 2009, 04:54:34 PM

Hi..i need to send tones when i call to a IVR aplication.. how i can use the ModeDTMF property and the sendDTMF method??

Title: Re: Send DTMF with Agent Desktop .NET c#
Post by: René on August 18, 2009, 07:50:10 AM

Hi,

I think that usage of SentDTMF method is pretty straightforward... Make a call to your IVR system and once the call is established use the method - SentDTMF. Don't forget you have to specify ConnectionID and digits you'd like to send out. If you get an error post T-Server log here.

R.

Title: Re: Send DTMF with Agent Desktop .NET c#
Post by: luchosrock on June 14, 2013, 04:37:11 PM

I don't know if you already solved your issue, but I'm facing a similar problem. This  is the log...
[code]
14-06-2013@12:35:05.41->[55] TSendDTMF(this_DN,Connection_ID,digits_sent,NULL,NULL)
14-06-2013@12:35:05.55
  Event:EventError
  Server:65200
  ReferenceID:55
  CustomerID:Resources
  ConnID:<Connection_ID>
  ErrorCode:223
  ErrorMessage:Bad parameter passed to function
  ThisDN:<this_DN>
  Seconds:1371227705
  USeconds:156000
  Server Time:14-06-2013@13:35:05.156
  [/code]

As you may notice, the reasons and extensions are both NULL, that is because I couldn't find a specification for them in the PSDK docs, but I've tried with keyvaluecollections too and did'nt work either.
Any help will be appreciated.


Thanks :)

Title: Re: Send DTMF with Agent Desktop .NET c#
Post by: federom on June 14, 2013, 08:36:16 PM

Try this

[code]
          var req = RequestSendDtmf.Create();
            req.ConnID = new ConnectionId"ConnectionID");
            req.DtmfDigits = "1";
            req.ThisDN = "DN";
            protocolManagment["TServerConnection"].Send(req);
[/code]

Hope this helps,

Federico

Title: Re: Send DTMF with Agent Desktop .NET c#
Post by: luchosrock on June 18, 2013, 02:57:31 PM

Thanks for your suggestion Federico. I tried the sychronous way already with a "Bad Parameter passed to function" error response, I don't think that sending it in an async way would fix this issue.
Anyway it seems that a feature in the SIP Server must be enabled in order to allow tones sent through applications. I'll check that.

Title: Re: Send DTMF with Agent Desktop .NET c#
Post by: cavagnaro on June 18, 2013, 03:06:35 PM

and when you mentioned SIP Server? lol
See about requestes for 3rd or 1st party. Your DN MUST be configured for 3rp party requests

Title: Re: Send DTMF with Agent Desktop .NET c#
Post by: luchosrock on June 18, 2013, 04:12:48 PM

my mistake cav, sorry :P. Around here I hear SIP-Server and T-Server indistinctly, so I get a little confused.

So you say my DN must be configured for 3rd party requests, but where?
The hardphone,the server or my application?

Title: Re: Send DTMF with Agent Desktop .NET c#
Post by: cavagnaro on June 18, 2013, 04:22:14 PM

on your DN, I don't remember the name of the option but I had the same issue some years ago. The problem was that.
ON the annex tab you had to do some changes on the DN.
Check around here or at support.genesyslab.com
My internet access is limited right now...sorry

Title: Re: Send DTMF with Agent Desktop .NET c#
Post by: luchosrock on June 18, 2013, 05:12:36 PM

Ok, then I'll check DN configuration.
Thanks.