Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: RDB on June 15, 2009, 07:43:27 AM

Title: ACD queue
Post by: RDB on June 15, 2009, 07:43:27 AM

Why do we need to use ACD queue when
we employ our routing strategies on the RP?

Title: Re: ACD queue
Post by: cavagnaro on June 15, 2009, 10:34:32 PM

Is this related to development? Please post in right section.
To answer your question check your TServer deployment guide.

Title: Re: ACD queue
Post by: me on June 16, 2009, 07:51:28 AM

Do u mean to say that what is the
advantage of ACD queue over VQ?