Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: RDB on June 12, 2009, 10:12:11 AM

Title: pegging a VQ
Post by: RDB on June 12, 2009, 10:12:11 AM

hi all,

i am a newbie in genesys routing and not sure abt the
following:

what exactly pegging a VQ means?
And while targeting an agent or AgentGroup,
y do we use .A or .GA after the agent or AG name?

Title: Re: pegging a VQ
Post by: GG on June 12, 2009, 02:05:21 PM

It's just queuing to a VQ for the purposes of keeping a count.

As for the .A .GA .Q question - you could theoretically have a queue and agent group for instance both with the name "Support", so when you went to target or pull a stat it would look like:

Support@MyStatServer <----notice there is no way to differentiate which object i want.

the .<extension> allows the naming flexibility so I could:
Support@MyStatServer.GA <---pull stat or target a group of agents or virtual agent group
of
Support@MyStatServer.Q <--- pull stat or target a queue or virtual queue

Hope this helps