Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Kalpan on June 09, 2009, 04:10:27 PM

Title: CTI integration through IVR
Post by: Kalpan on June 09, 2009, 04:10:27 PM

Hello,

We have a Linux based IVR that needs to communicate with Genesys CTI to determine available agents before transferring a call. Which SDK should be used and where can I get the documentation? I am just starting out with Genesys so I am completely new to this.

Any push in the right direction will be helpful.

Thanks in advance!

Title: Re: CTI integration through IVR
Post by: René on June 11, 2009, 10:13:56 AM

Hi,

Your question is general so it isn't easy to recommend you particular SDK. It seems that Statistics Platform SDK could make the work for you but... I would suggest you to contact Genesys sales representative to get details about available SDKs, pricing etc.

R.