Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: msanjayv on January 29, 2009, 09:25:14 AM

Title: Releasing the agent from Chat Session.
Post by: msanjayv on January 29, 2009, 09:25:14 AM

Hi

      I have two applications (App1 and App2) which is used to chat.

      In App1 I open the chat protocol as a supervisor and in another application I open the protocol as an agent. Both these application are joined in a particular session and each one has their own UserID.

      I get the userID of App2 in App1 and release the agent. I get the response as PartyLeftInfo from the server. But App2 doesnt get any response. How to notify the App2 that he has been released from the particular session.

Thanks,
Sanjay.

Title: Re: Releasing the agent from Chat Session.
Post by: AlexeyK on February 14, 2009, 03:13:44 AM

This is bug - you could open the ticket