Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: hari on January 23, 2009, 07:28:48 PM

Title: Need output for all metrics on one invoke
Post by: hari on January 23, 2009, 07:28:48 PM

Please Help me Guys,
Using Platform SDK, I am building webservices.
Problem I am facing is that I am trying to get statics for Routpoint like
Total no. of call entered
Total no. of call Abandoned
Total no of call Distributed
I am able to get Output separately for above metrics
Now! My real problem displaing al the metrics at same time in XML or SOAP
Can any one help me in dong that please
Thanks
Hari

Title: Re: Need output for all metrics on one invoke
Post by: René on January 25, 2009, 09:02:56 PM

Hi Hari,

If you need to receive all statistics at the same time you should not use notification implemented in Platform SDK. Notification has to be set to NoNotification and your application should periodically call "RequestPeekPackage" to get actual values of the statistics included in referenced package.

Hope it helps you.

R.

Title: Re: Need output for all metrics on one invoke
Post by: hari on January 26, 2009, 06:08:35 PM

Hi Rene
Thanks for you help!
Let me try what u just told me....
I will let you know how is goes
regards,
hari