Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: fthierry on November 24, 2008, 04:22:34 PM

Title: Error : cannot write data to license server
Post by: fthierry on November 24, 2008, 04:22:34 PM

Hi,

we have developped a web service to ask some statistics to the GIS server.
It works well but :

When i do tests of load on our server, I sometimes have this error :

cannot write data to license server(-17,13) checking out features GIS_CONFIGSERVICE in ...

Do you know what it means ?

I set my pool of connection (in my web service) to GIS SERVER to 150 and we have 150 licences.
And the computer used for GIS server has not a big configuration

thanks

Best Regards

Fabien

Title: Re: Error : cannot write data to license server
Post by: barleycorn on December 08, 2008, 08:40:51 PM

That means that your process cannot write data (i.e. check out licenses) to the lmgrd process. Check that your settings are correct for the license-file option, and that the port can be reached from where your process is running. Also check the license file to make sure you have valid licenses, the debug.log to see anything that might be going on with lmgrd, and the status of license manager in lm tools.

Title: Re: Error : cannot write data to license server
Post by: barleycorn on December 08, 2008, 08:43:25 PM

Actually, I missed the bit about the pool of licenses in your post, maybe it's best to try the number for your license pool to be lower than the actual number of licenses. This number is really just a sort of cache to reduce the need for GIS to go and check in/out licenses.