Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: persmen on November 06, 2008, 01:21:08 PM

Title: GSW_AGENT_REQ_TYPE value list
Post by: persmen on November 06, 2008, 01:21:08 PM

Hi guys;

    Anybody have GSW_AGENT_REQ_TYPE value list. Or where can if find the list on internet or Genesys site.

Thank you.

Kemal KUCUKTASCI aka Persmen

Title: Re: GSW_AGENT_REQ_TYPE value list
Post by: Luk on November 06, 2008, 02:04:44 PM

Hi persmen,

I assume you are looking for the values which are stored in the gsw_request_log table for the following agent requests:
• PreviewDialingModeStart
• PreviewDialingModeOver
• PreviewRecord
• UpdateCallCompletionStats
• RecordProcessed
• RecordReject
• RequestRecordCancel
• RecordReschedule
• ScheduledRecordReschedule
• DoNotCall
• ChainedRecord
• AddRecord

The only one I know for sure is DoNotCall = 15. I think RecordProcessed =10, but you better check that.
My best advise is to play with GAD and see what appears in the gsw_request_log table.

If you find some values, please share them :)

Luk.

Title: Re: GSW_AGENT_REQ_TYPE value list
Post by: persmen on November 06, 2008, 02:40:34 PM

Thanks luk.

I'll check.

Title: Re: GSW_AGENT_REQ_TYPE value list
Post by: persmen on November 12, 2008, 08:24:02 AM

ok..
i check the table that named gsw_request_log, but i cant find in our Configuration DB.
But i'm reeading outbound reference guide and find some preview related dsw_* messages and add to my code. At the finish of the code i can write all gsw_* message under this title.

Kemal KÜÇÜKTAŞÇI aka Persmen

Title: Re: GSW_AGENT_REQ_TYPE value list
Post by: victor on November 26, 2008, 04:37:45 AM

Not really related to Genesys here, but ...I have seen this photo somewhere...

Title: Re: GSW_AGENT_REQ_TYPE value list
Post by: persmen on December 29, 2008, 12:46:36 PM

who knows, maybe you see me or my Photo somewhere.