Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: What is Prediction Threshold in IRD?
Post by: Vic on January 01, 1970, 12:00:00 AM

Can someone please tell me what is "Use Prediction" and "Threshold" options in Service Level Routing Block definition? The help file that comes with 6.1 ERS seems to be 6.0 :(

Has anyone successfully implement SL? When should it be implemented and when should it be forgotten? What is the overall concensus on this application?