Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Adam_W on October 15, 2008, 02:54:10 PM

Title: How to add a drop-down box to GAD
Post by: Adam_W on October 15, 2008, 02:54:10 PM

No doubt this will be easy for someone with better knowledge of jsp than me!

I've customised the GAD to display a list of disposition codes (configured in CME).  At the moment these are displayed as a list of check-boxes and once the agent has selected one, they click Apply to confirm.

The list of codes is getting bigger and some could easily be grouped together so what I want to know is:  How to convert the list into a set of drop-down boxes?

For example, instead of:

[] Customer Service - Payment
[] Customer Service - Amendment
[] Customer Service - Query

Have a drop-down box labelled "Customer Service", where they can click the drop down and select from "Payment", "Amendment" or "Query".

Title: Re: How to add a drop-down box to GAD
Post by: Luk on October 16, 2008, 12:00:11 PM

Hi Adam,

you just need to use standard HTML forms syntax: [url=http://www.w3.org/TR/html401/interact/forms.html#h-17.6]http://www.w3.org/TR/html401/interact/forms.html#h-17.6[/url]