Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: msanjayv on October 15, 2008, 01:50:24 PM

Title: Getting ID generated in EmailOut table....
Post by: msanjayv on October 15, 2008, 01:50:24 PM

Hi

    I am using EmailServer 7.1 and 7.5 sdk.  I am trying to send emails.

    While sending mails through AIL an interactionID gets created in UCS Db (EmailOut table and interaction table).

      While sending mails through webmedia protocol, Id doesn't get generated in the EmailOut table and interaction table in UCS Db and so I get an error saying no Id found in the DB.

        How the ID is getting generated while sending mails through AIL?
        How shall I create Id in the Emailout and interaction table in UCS DB?
       
Thanks,
Sanjay.