Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Gitanjali on September 05, 2008, 10:16:52 AM

Title: fetch Agent Groups in GAD during transfer
Post by: Gitanjali on September 05, 2008, 10:16:52 AM

Hi ,

We are customizing the GAD. During transfer, the list of available agent groups

must be displayed on click of customized transfer button.

The Current GAD list all the agents,Route Points  & Queues.

Please suggest how to fetch the agent groups.

Thanks in advance