Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: crackerman on July 09, 2008, 05:42:49 PM

Title: I want to integrate an aplication on Oracle with Genesys
Post by: crackerman on July 09, 2008, 05:42:49 PM

I need to integrate an aplication on Oracle with Genesys and I need an example to integrate this.
Thanks for your help!

:)>

Title: Re: I want to integrate an aplication on Oracle with Genesys
Post by: cavagnaro on July 09, 2008, 06:19:55 PM

What do you mean? Integrate Genesys with Oracle BD? Just create a new DBServer and configure it to point to your Oracle following DBServer guide.

Title: Re: I want to integrate an aplication on Oracle with Genesys
Post by: crackerman on July 09, 2008, 06:27:44 PM

I need create an aplication  (a softphone) in Oracle Forms and I need an example of code to do this.

Title: Re: I want to integrate an aplication on Oracle with Genesys
Post by: cavagnaro on July 09, 2008, 06:37:43 PM

:S you will need the Genesys ActiveX or .Net...don't know if oracle can use those, i guess that there should be a way.

Title: Re: I want to integrate an aplication on Oracle with Genesys
Post by: René on July 09, 2008, 06:41:23 PM

Crackerman,

Have you tried to ask Oracle directly? I'm not 100 % sure but I think Oracle has some adapter for Genesys platform...

Genesys has several types of SDKs that allows you development of softphone application. I haven't seen Oracle Forms for years so I don't know what technologies are supported now. Genesys SDKs are primarily focused on Java and .NET platforms and differs in the level of abstraction (working directly with protocol messages or with high level objects like agent, call). SDKs are licensed.

R.

Title: Re: I want to integrate an aplication on Oracle with Genesys
Post by: svsergey on July 09, 2008, 07:58:39 PM

Oracle has Adapter for Oracle CRM and Genesys integration. It is used Genesys Agent Interaction Library (AIL).

WBW,
Sergey.

Title: Re: I want to integrate an aplication on Oracle with Genesys
Post by: victor on July 11, 2008, 01:19:36 AM

[quote author=crackerman link=topic=3124.msg12753#msg12753 date=1215625369]
I need to integrate an aplication on Oracle with Genesys and I need an example to integrate this.
Thanks for your help!

:)>
[/quote]

Well, there are two approaches that I can think of that would make sense:

1. Oracle Adapter for Genesys
2. third-party softphone

If you can, try to go with Oracle adapter for Genesys, because probably it would be the fastest and long-term better way of tying your Oracle environment with Genesys. If it is price-prohibitive, then look into alternatives like third-party softphones.

Is it Genesys for Avaya? Cisco? I guess I can guide you through integration of genesys ActiveX into Oracle CRM (what exactly are you using?) if you want.

Best regards,
vic