Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Gururaj S on June 30, 2008, 07:45:41 AM

Title: Connid incase of call transfer/conference
Post by: Gururaj S on June 30, 2008, 07:45:41 AM

I would like to know the maximum connids a call can have.
For ex: If a call is transferred to another agent or conferenced, will the connid of the call change? or will Tserver attach the same connid to the call?

Title: Re: Connid incase of call transfer/conference
Post by: jbobinsk on July 07, 2008, 01:58:27 PM

ConnID changes only in case of new leg of the call eg. consult connection. When the call is transferred Connid remain the same. Of course you have to monitor all the objects involved during call propagation in the switch - if not call after passing through such object call will be recognized as new one and you will get second ConnID.

Regards
jbobinsk

Title: Re: Connid incase of call transfer/conference
Post by: gururaj s on July 08, 2008, 07:52:43 AM

Hi jbobinsk,

Thanks for your reply. I tested the same scenario and found that
connid doesnot change incase of transfer or conference.

Regards,
Gururaj S

Title: Re: Connid incase of call transfer/conference
Post by: Dionysis on September 10, 2008, 02:07:55 PM

If you look at the connid at the very beginning of the call and at the very end this is true.

However.  Each leg of the call has it's own connid.

So:
External Call to Extension A
connid:xxxx

Extension A transfers to Extension B
connid:yyyy
transfer connid:xxxx

Extension A leaves the call and External call is not to Extension B
connid: xxxx

So there are in fact 2 conn id's in the call (xxxx and yyyy in this case), but the original connid follows the original call until that leg is disconnected.

:)