Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: scott on January 01, 1970, 12:00:00 AM
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Hi, can somebody advise if Genesys can integrate with Symposium Express 2.0. From Nortel, they say that SECC 2.0 is same as SCCS 1.5 but it does not support Host Enhanced Routing (HER). From there, I think I can deduce that Genesys will not be able to control calls and therefore, SECC 2.0 cannot be used with Genesys. AmI correct?
Any suggestions and comments, welcome.
Scott