Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: cavagnaro on April 02, 2008, 02:21:49 AM

Title: GVP OBN Application
Post by: cavagnaro on April 02, 2008, 02:21:49 AM

Hi guys,
Customer with GVP plans to use it for making outbound calls. I have tested the OBN application and it is ok for one call. However on the diagram there is a trigger that should fire the dialing. If I would use OCS I could understand the procedure as OCS will be the trigger, however customer doesn't want to use OCS for avoiding to use agents licenses.
So, my question is, if I have to make the application how does this trigger would be? Anybody has developed something like this? I'd like to see have some ideas on how to make this work.

Thanks a lot

Title: Re: GVP OBN Application
Post by: René on April 03, 2008, 01:01:47 PM

Hi Cavagnaro,

I don't have experience with OBN but the architecture and 'how it works' seems clear to me ;). Your trigger application have to send HTTP request to OBN web interface and that's it. Once the request is accepted OBN starts dialing the call (not immediately).

You can find more information in "Genesys Voice Platform 7.5 Reference Manual" - chapter "Features and Configuration / Outbound Notification Manager" including description of HTTP request, trigger application etc.

Hope it helps you.

René

Title: Re: GVP OBN Application
Post by: cavagnaro on April 03, 2008, 02:38:54 PM

Thanks René, i had read this guide before and yes now seems more clear, on guide of 7.2 and my training docs was not that clear.
Thanks a lot :)