Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: pedro.antunes on February 27, 2008, 06:33:36 PM

Title: PlatformSDK_Voice - Problems trying to set the agent notReady
Post by: pedro.antunes on February 27, 2008, 06:33:36 PM

Hello everyone,

I'm new to genesys (3 months experience migrating an AILServer from 6.5 to 7.5). I've just started to play around with PlatformSDK_Voice (C#). I started by setting up the examples, and everything seems to be working, except... ...for the setNotReady, which returns the following error:
EventError Received:
'EventError' ('52')
message attributes:
AttributeErrorMessage [str] = "Unsupported operation"
CallHistory    = ComplexClass(CallHistoryInfo):
LastParty      = ComplexClass(LastRemoteParty):
FirstParty      = ComplexClass(FirstRemoteParty):
AttributeEventSequenceNumber [int] = 140
AttributeClientID [int] = 11
AttributeThisDN [str] = "1000"
Time            = ComplexClass(TimeStamp):
AttributeTimeinuSecs [int] = 468000
AttributeTimeinSecs [int] = 1204136616
AttributeCustomerID [str] = "Tenant2"
AttributeThisQueue [str] = "8000"
AttributeAgentWorkMode [int] = 2 [AutoIn]
AttributeErrorCode [int] = 51
AttributeReferenceID [int] = 3

Does anyone know what this means?

Thank you in advance,

Pedro Antunes.

Title: Re: PlatformSDK_Voice - Problems trying to set the agent notReady
Post by: cavagnaro on February 27, 2008, 06:35:35 PM

You can only put an extension on not ready while this is not handling voice interactions. What does TServer logs say? can you post them here?

Title: Re: PlatformSDK_Voice - Problems trying to set the agent notReady
Post by: pedro.antunes on February 27, 2008, 06:42:03 PM

Sure. thanks for the help!



SIPS:LOGBLOCK:END:SIPDATA:]
18:52:32.359 Trc 04541 RequestAgentNotReady received from [436] (0000000b  192.168.229.1:3799)
message RequestAgentNotReady
AttributeReferenceID 4
AttributeThisQueue '8000'
AttributeAgentWorkMode 2 (AutoIn/LegalGuard)
AttributeThisDN '1000'
18:52:32.359 -- created: CRequest@0172BA68 RequestAgentNotReady-[436]/4
SIPS:LOGBLOCK:BEGIN:REQUEST:[
18:52:32.359 +++ CIFace::Request +++
  -- new invoke
  Parsed: RequestAgentNotReady
  From: [436]/4
  Numbers: +<1000> -<none>
  Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
  -----
18:52:32.359 Trc 36002 Request rejected: error code 51(Unsupported operation)
@18:52:32.3590 [0] 7.5.000.49 send_to_client: message EventError
(Unsupported operation)
AttributeEventSequenceNumber 000000000000008d
AttributeCustomerID 'Tenant2'
AttributeTimeinuSecs 359000
AttributeTimeinSecs 1204138352 (18:52:32)
AttributeErrorCode 51
AttributeErrorMessage 'Unsupported operation'
AttributeThisDN '1000'
AttributeAgentWorkMode 2 (AutoIn/LegalGuard)
AttributeThisQueue '8000'
AttributeReferenceID 4
AttributeClientID 11
18:52:32.359 Int 04545 Interaction message "EventError" sent to 436 ("")
18:52:32.359 Trc 04542 EventError sent to [436] (0000000b  192.168.229.1:3799)
  -- emulated by AgentEmulator
  FinishRequest CRequest@0172BA68 RequestAgentNotReady-[436]/4
  IFace stats: q=0 s=0
  -- complete
18:52:32.359 --- CIFace::Request ---
SIPS:LOGBLOCK:END:REQUEST:]
18:52:32.375 -- deleted: CRequest@0172BA68 RequestAgentNotReady-[436]/4

Title: Re: PlatformSDK_Voice - Problems trying to set the agent notReady
Post by: cavagnaro on February 27, 2008, 07:22:50 PM

While trying to do this is the agent talking?

Title: Re: PlatformSDK_Voice - Problems trying to set the agent notReady
Post by: René on February 27, 2008, 09:46:37 PM

Hi,

Just a hint - try to change the attribute AgentWorkMode to something different then "AutoIn" e.g. to "AfterCallWork" or "AuxWork".

René

Title: Re: PlatformSDK_Voice - Problems trying to set the agent notReady
Post by: pedro.antunes on February 28, 2008, 04:47:53 PM

Yes, it worked.  ;D

Thanks everyone for your help.