Genesys CTI User Forum
Genesys CTI User Forum => Genesys-related Development => Topic started by: victor on February 04, 2008, 02:27:54 AM
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Hi,
I cannot find it in release notes, but I am experiencing what I can describe as only:
"Genesys Platform SDK bug".
Here is a problem:
from time to time (once in a blue moon), our process that sends data to T-Server using Platform SDK freezes while calling send command inside Genesys SDK protocol member.
There is a timeout property that usually should return a timeout error, but for five minutes, nothing happens.
What is worse, we are using the same SDK (but obviously different protocol instances) for connection to other T-Servers and all of other instances suddenly fail as well: "Socket closing" error. For 5 minutes. Once we kill the initial send protocol thread, other protocols finally return "socket close" and re-initialize.
Network seems to be fine, and I am wondering if a rogue packet between T-Server and SDK crashes not only one protocol but all of them. Is it even possible? Has anyone else experienced a similar problem?
Version: Platform SDK for Java 7.2.0.0.17
Best regards,
Vic