Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Goode on January 23, 2008, 02:40:31 PM

Title: Logging After Call Work reasons
Post by: Goode on January 23, 2008, 02:40:31 PM

I have a softphone application that is built using T-Lib. When a call completes I need to force the agent to enter an After Call Work code from a drop-down menu before carrying on. Storing and Retrieving the codes in the Genesys database is no problem.
What I need to know is what T-Lib method do I call in order that the ACW code is stored in the Genesys database and will be subsequently available for reporting purposes.
Thanks in advance

Title: Re: Logging After Call Work reasons
Post by: cavagnaro on January 23, 2008, 02:53:14 PM

search in the forum, it has been widely discussed

Title: Re: Logging After Call Work reasons
Post by: Goode on January 23, 2008, 03:01:24 PM

Of course I tried that before posting the question. I guess I need to try harder. Any suggestions as to what I should search on?

Title: Re: Logging After Call Work reasons
Post by: cavagnaro on January 23, 2008, 03:03:13 PM

Reason Codes, that was discussed and even a lot of VB code was posted :)

Title: Re: Logging After Call Work reasons
Post by: Goode on January 23, 2008, 03:12:34 PM

Thanks for the swift response.

Title: Re: Logging After Call Work reasons
Post by: victor on February 14, 2008, 11:53:36 AM

Goode,

excuse Cavagnaro's crankiness - he is after all just an ape!  :P

Here is a sample code written by Cavagnaro himself:

http://www.sggu.com/smf/index.php/topic,2216.0.html

If you have more questions, please feel free to ask!
(but I would strongly suggest posting a picture of banana or some other monkey treat to keep our grumpy ape happy!  ;D　）

Best regards,
Vic

Title: Re: Logging After Call Work reasons
Post by: cavagnaro on February 14, 2008, 08:02:36 PM

;D ups.